Shipping policy

Last updated: 16 October 2026

Shipping destinations

Repro Graphics delivers throughout New Zealand. Delivery availability, pricing and estimated timeframes depend on the products ordered, delivery address, order size and selected delivery method.

Please contact us before ordering if you require international delivery or delivery to a location not available at checkout.

Shipping charges

Shipping charges are calculated based on factors that may include:

  • Delivery location
  • Product quantity and weight
  • Package dimensions
  • Delivery method
  • Oversized or special-handling requirements
  • Supplier or production location

The applicable shipping charge will be displayed at checkout, included in your quotation or otherwise confirmed before production begins.

Some promotional-product prices may include a fixed freight component distributed across the selected quantity when calculating the displayed unit price.

Processing and production times

Most products are printed, branded, manufactured or prepared specifically for each order.

Production generally begins after:

  • Payment or an approved account arrangement has been confirmed
  • Final artwork has been supplied
  • The artwork proof has been approved
  • Product specifications and quantities have been confirmed

Production timeframes vary depending on the product, quantity, branding method, finishing requirements and stock availability.

Any production or delivery date we provide is an estimate unless we expressly confirm a guaranteed deadline in writing.

Custom-made and indented products

Custom-made, personalised, branded and indented products may require longer production and delivery times.

Indented products may be sourced or manufactured specifically for your order and can be affected by:

  • Supplier availability
  • International freight
  • Customs processing
  • Production schedules
  • Events outside our reasonable control

Estimated lead times will be displayed on the product page, included in the quotation or confirmed by our team where available.

Urgent orders and event deadlines

Please tell us before ordering if your products are required for a fixed event or deadline.

We will confirm whether the requested timeframe is achievable. Urgent production or delivery charges may apply.

We cannot guarantee an event deadline unless it has been expressly accepted by us in writing.

Delivery addresses

Customers are responsible for providing a complete and accurate delivery address.

Please check the following carefully before submitting an order:

  • Recipient name
  • Business or organisation name
  • Street address
  • Suburb, city and postcode
  • Contact phone number
  • Delivery instructions

Additional charges may apply if an order must be redirected or redelivered because incorrect or incomplete information was supplied.

Tracking and delivery notifications

Where tracking is available, tracking information will be sent to the email address or phone number provided with the order.

Some orders may be delivered in multiple packages or directly from different suppliers. These packages may arrive separately.

Delivery delays

We will make reasonable efforts to meet the estimated delivery timeframe. However, delays can occasionally occur because of carrier disruptions, supplier delays, stock shortages, customs processing, severe weather or other circumstances outside our reasonable control.

If we become aware of a significant delay, we will contact you using the details supplied with your order.

Nothing in this policy limits any delivery rights available under New Zealand law.

Receiving and inspecting your order

Please inspect your order as soon as reasonably possible after delivery.

Check:

  • The products received
  • Quantities
  • Colours and sizes
  • Branding and printed content
  • Packaging and transit damage

If your order is damaged, incomplete or incorrect, please contact us promptly and provide:

  • Your order number
  • A description of the issue
  • Photographs of the products
  • Photographs of the packaging, where relevant
  • The quantity affected

Please retain the products and original packaging until we have reviewed the issue.

Returns for custom and branded products

Because personalised, printed, branded, custom-made and indented products are produced specifically for each customer, they cannot normally be returned or refunded because of:

  • A change of mind
  • Incorrect information supplied by the customer
  • An incorrect product, colour, size or quantity selected by the customer
  • An error included in customer-supplied or customer-approved artwork
  • Minor colour or measurement differences within reasonable production tolerances

This does not affect your rights where a product is faulty, damaged, materially different from the approved specifications or otherwise fails to meet applicable New Zealand consumer guarantees.

Artwork approval

Where an artwork proof is supplied, the customer is responsible for checking and approving:

  • Spelling and punctuation
  • Names and contact details
  • Dates and numbers
  • Colours and layout
  • Images and logo placement
  • Product specifications
  • Branding and finishing requirements

We are not responsible for an error that appeared in an approved proof unless the finished product materially differs from that proof.

Change-of-mind returns

We do not automatically accept returns because you have changed your mind.

For an unbranded, non-customised standard product, you may contact us to ask whether a return can be approved. Any approved change-of-mind return must be unused, unaltered and in its original packaging.

Approval is at our discretion and may be subject to return shipping, restocking or handling costs.

Faulty, damaged or incorrect products

If a product is faulty, damaged, incorrectly supplied or materially different from its description or approved specifications, please contact us so we can assess the issue.

Depending on the circumstances and your rights under New Zealand law, an appropriate remedy may include:

  • Repair
  • Reprinting or re-performance
  • Replacement
  • Refund
  • Another mutually agreed solution

We may ask for photographs, samples or the affected products to be returned before confirming the appropriate remedy.

Return authorisation

Please do not return products without contacting us first.

Once a return has been approved, we will provide the return address and relevant instructions. Products returned without prior approval may not be accepted or processed correctly.

Return shipping costs

Where a return is accepted because the product is faulty, damaged, incorrectly supplied or otherwise fails to meet applicable legal guarantees, Repro Graphics will arrange or reimburse reasonable return shipping costs where required by law.

For an approved change-of-mind return, the customer is responsible for return shipping and any applicable restocking or handling costs.

Refunds

Approved refunds will normally be issued using the original payment method.

Payment providers and banks may require additional processing time before the refund appears in your account.

Original delivery charges may not be refundable for an approved change-of-mind return. This does not apply where a refund of those charges is required by law.

Exchanges and replacements

Replacement or exchange timeframes depend on stock availability and whether the product must be printed, branded or manufactured again.

We will provide an estimated timeframe after reviewing and approving the request.

Consumer rights

Nothing in this Shipping & Returns Policy excludes, restricts or modifies any rights or remedies that cannot legally be excluded under the Consumer Guarantees Act 1993, Fair Trading Act 1986 or other applicable New Zealand legislation.

Contact us

For shipping questions, damaged deliveries or return requests, please contact:

Repro Graphics
10 Auburn Street
Takapuna, Auckland 0622
New Zealand

Phone: 09 486 2278
Email: info@reprographics.co.nz